Southern California Fires

WILDFIRE NATURAL GAS RESTORATION UPDATE – 2/4/25

Since Jan. 7, SoCalGas has been working in close coordination with first responders to temporarily shut off natural gas service to areas impacted by Los Angeles wildfires, assess the impacts of the fires on SoCalGas’ infrastructure, make necessary repairs, and restore service to customers who have returned home.

SoCalGas has completed our assessment of our infrastructure and to-date has restored service to more than 13,700 customers in the Eaton and Palisades fire areas. Our crews will continue that work as customers return to assess, repair and rebuild their properties.

Natural Gas Service Restoration

SoCalGas crews have been going door-to-door in these neighborhoods to safely restore service. If we missed you, customers who have returned home and are without natural gas service should call SoCalGas’ Customer Contact Center at 1-800-427-2200 to schedule an appointment. SoCalGas is prioritizing restoration services for customers impacted by the fires with same or next day appointments.

SoCalGas Infrastructure: Ready for  Service

Since most of SoCalGas' infrastructure in the fire-affected areas is underground, it is undamaged by the fires. SoCalGas’ system is resilient to fires, and we are ready to continue serving customers as they return to their homes and businesses.

Billing 

SoCalGas is ready to assist customers impacted by the fires. SoCalGas will waive current bills for eligible residential and small business customers who experienced damage to their properties impacting natural gas service. Customers who have had their natural gas service temporarily interrupted as a precaution or due to damage will not be billed for the days they were without service.

Customers do not need to contact SoCalGas to report their home or business as damaged. Instead, a bill credit equal to one month’s customer charge will appear on customers’ final bill.

Debris Removal

SoCalGas is actively collaborating with Los Angeles County and the U.S. Army Corps of Engineers to help facilitate safe debris removal efforts for the Eaton and Palisades fire areas.

Customers preparing to remove debris from their private property without the need for a permit are encouraged to call 811 before any digging or soil removal begins. California law requires property owners, contractors and excavators to call 811 to have utility lines safely marked before any excavation work. 811 is a free service available to everyone. The properties that were impacted by the fire have been temporarily isolated from the gas system to prevent damage during the reconstruction phase. For more information about safe digging please visit socalgas.com/811.

Rebuilding and Restoring Your Natural Gas Service

SoCalGas stands with our customers and supports efforts by our state and local governments to quickly build back communities so that residents who lost their homes, their schools, their places of worship, and their businesses can rebuild their lives. SoCalGas is collaborating in Los Angeles City's Development Resource Center (DRC) initiative and the Los Angeles County rebuilding task force, which aims to expedite the building process and provide customers with utility service information.

SoCalGas will prioritize service connections for customers impacted by the fires.
Customers who want to resume natural gas service from SoCalGas should follow these key steps during their rebuild process:
  

1. PLAN: Customers or licensed contractors should request service restoration during the planning stages of the project, before construction begins. 
2. BUILD: To request service restoration, please submit a "Request for Service" Application for natural gas service online at https://socalgas.com/residentialapp or via phone at 1-877-238-0092; For non-residential construction, please submit a “Request for Service” Application for natural gas service online at https://socalgas.com/nonresidentialapp or via phone at  1-800-427-2200.
3. RESTORE: Once the application is received, a SoCalGas planning representative will contact customers to discuss specific project needs and schedule your service reconnection.
    

Gas meter installations and final appliance inspections will occur once the project is near completion. For more information about builder services please visit: socalgas.com/builderservices.

Some impacted customers may also be eligible for rebates and/or financing on natural gas appliances. More information can be found here: socalgas.com/savings.
 

Stay Safe

To keep customers and employees safe, please remember these safety tips:

• Authorized SoCalGas employees will be in uniform with our company logo.
• All SoCalGas employees on company business are required to carry a SoCalGas ID badge.
• SoCalGas employees will never ask for payments during home visits.
• To verify the authenticity of anyone claiming to be a representative of SoCalGas, ask for identification or call us at 1-800-427-2200 or 1-800-342-4545 for Spanish-language customer service.

Learn more about how to identify SoCalGas employees and utility scams at socalgas.com/SafeAccess.

Additional Information

Customers do not need to contact SoCalGas to report their home as destroyed or damaged to have their bills forgiven. Additionally, if customers with destroyed or damaged homes receive a bill, they do not need to pay it.

Customers who have had their natural gas service temporarily turned off for safety reasons will not be billed for service during this temporary outage. For more information, please visit socalgas.com/EDR.

SoCalGas will continue to send customer notifications to account holders via email and text messages to email addresses and phone numbers on file.

For more information or to report a gas leak please contact SoCalGas at 1-800-427-2200, 24 hours a day, seven days a week.