SoCalGas - Payment Arrangements
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Payment Arrangements

Extend your payment due date

Avoid gas service shut-offs, which can lead to reconnection fees and deposits.

My Account allows customers to request an extension of their payment due date online. Once you log onto My Account click Assistance Programs > Extension of Payment Due Date.

You will need your most recent gas bill to register.

Security deposits

If a deposit is required you will be informed at the completion of the Start Service process.

Letter of credit

In order to establish credit or possibly waive a deposit for your gas account, residential customers may provide a Credit Reference Letter from another utility company such as gas, electric, water, telephone or cable. The letter must be on company letterhead and meet the following criteria :

  • Twelve months of continuous service within the past two years from the previous utility, which can include more than one address.
  • The account was maintained in good standing within those 12 months with no closes for non-payment, no returned items and two or less overdue notices.


When a residential customer is required to pay a deposit to establish credit, one way to lessen the financial burden is to secure the account with a “guarantor.” A guarantor co-signs for the account and guarantees the payment of any unpaid charges. A guarantor must be:

  • A Southern California Gas Company (SoCalGas®) customer in good standing with at least two years of established service
  • Have service matching the one they are guaranteeing. For example, a SoCalGas residential customer can be a guarantor for someone establishing a residential gas account.

Need help paying your bill?

We offer many programs and services that may help, including --

Third-party notification

You may also choose a Third Party (relative, friend, or social agency) to receive a copy of any shut-off notice that may be mailed to you. For more details, please complete and submit our Third Party Notification application request.

Information from the State of California: Need help with your mortgage?

The State of California offers resources and tips. Visit the State of California's website on mortgage assistance.*

Updated 2/2014

* By clicking the link, you will leave and transfer directly to the website of a third party provider which is not part of Southern California Gas Company. The Terms and Conditions and Privacy Policy on that website will apply.

My Account

You can pay your SoCalGas bill online, go paperless, set up monthly bill payments, receive reminders when your bill is ready and choose the date to pay your bill with My Account. Sign up today for 24/7 access.