Extend your payment due date
Avoid gas service shut-offs, which can lead to reconnection fees and deposits.
My Account allows customers to request an extension of their payment due date online. Once you log onto My Account click Assistance Programs > Extension of Payment Due Date.
You will need your most recent gas bill to register.
If a deposit is required you will be informed at the completion of the Start Service process.
Letter of credit
In order to establish credit or possibly waive a deposit for your gas account, residential customers may provide a Credit Reference Letter from another utility company such as gas, electric, water, telephone or cable. The letter must be on company letterhead and meet the following criteria :
- Twelve months of continuous service within the past two years from the previous utility, which can include more than one address.
- The account was maintained in good standing within those 12 months with no closes for non-payment, no returned items and two or less overdue notices.
When a residential customer is required to pay a deposit to establish credit, one way to lessen the financial burden is to secure the account with a “guarantor.” A guarantor co-signs for the account and guarantees the payment of any unpaid charges. A guarantor must be:
- A Southern California Gas Company (SoCalGas®) customer in good standing with at least two years of established service
- Have service matching the one they are guaranteeing. For example, a SoCalGas residential customer can be a guarantor for someone establishing a residential gas account.
Need help paying your bill?
We offer many programs and services that may help, including --
- California Alternate Rate for Energy (CARE)
- Medical Baseline
- Low Income Home Energy Assistance (LIHEAP)
You may also choose a Third Party (relative, friend, or social agency) to receive a copy of any shut-off notice that may be mailed to you. For more details, please complete and submit our Third Party Notification application request.
Information from the State of California: Need help with your mortgage?
The State of California offers resources and tips. Visit the State of California's website on mortgage assistance.*