How does Pay by Phone work?
Once you’re enrolled in our Pay by Phone payment options, call our toll-free number each month, any day up to including the bill due date, to authorize a payment from your checking account.
The toll-free Pay by Phone telephone number is 1-800-427-2700.
Is there a fee to participate in these electronic payment methods?
There is no charge from The Gas Company to participate; however some financial institutions may charge a fee for electronic fund transfers or other actions. Please check with your financial institution regarding any fees that may apply.
Who is eligible to sign up?
The Pay by Phone payment option is available to residential and business customers of The Gas Company whose accounts are in good standing and have no more than (1) returned check within the last 12 consecutive months.
After I’m enrolled, how do I change or update financial institution information?
As a registered “My Account” online user, you can view and edit your financial institution information instantly at My Account.
To update or edit such information for Pay By Phone from My Account,
- Select the "Other Services" tab;
- Select “Update Pay By Phone Banking Information.”
If you are unable to use My Account, please call The Gas Company at 1-877-238-0092 to request a change form.
What happens if a payment request is rejected?
Payments may be rejected by your financial institution due to insufficient funds, closed/unauthorized accounts, or for other reasons. Check with your financial institution for possible fees it may impose. If your payment is rejected, The Gas Company will charge a $7.50 processing fee on your next gas bill. The Gas Company reserves the right to terminate your participation in any of these programs if your payment is rejected more than once within any 12 month period.
How do I discontinue my participation in Pay by Phone payment?
If you wish to be removed from the Pay by Phone payment service simply discontinue making Pay by Phone payments and pay either online, by mail or in person at an authorized payment location or branch office.
The Gas Company may modify or terminate any or all services or features of these electronic payment programs at any time without notice. The Gas Company has no responsibility for any failure or error in Pay by Phone, including, without limitation, any interruption, omission, mistake, malfunction or delay related thereto. No indirect, consequential, punitive or special damages will be assessed against either party in connection with these electronic payment methods.
Application To Sign Up
Download and mail in the Pay by Phone application.