SoCalGas - Level Pay Plan Frequently Asked Questions
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Level Pay Plan Frequently Asked Questions

General information about the plan

What is the Level Pay Plan?

How does the Level Pay Plan work?

Who is eligible to join Level Pay?

How do I apply to participate in Level Pay?

What is the cancellation policy?

Now that I've enrolled in the plan

Does my Level Pay Amount Change?

How will I be notified about an adjustment to my Level Pay Plan Amount?

What happens during the sixth month on the Level Pay Plan?

What is the Variance?

When Will My Variance get to zero?

What if I am unable to make a payment?

What happens if I no longer want to participate in the Plan or I am removed from the Plan?

How can I re-enroll in the Plan?

What is the Level Pay Plan?

The Level Pay Plan helps smooth out the ups and downs of your monthly gas bill by averaging annual gas consumption and costs over a 12-month period. You pay an average bill amount each month instead of actual charges. The Level Pay Plan is not a discount program; no savings, or lower rates are involved.

How does the Level Pay Plan work?

First, we estimate your expected monthly usage and charges, based on your past gas use and projected future rates. The result of this calculation is your beginning monthly Level Pay Amount also called the Plan Amount. This is the amount you will pay each month for a six month interval. Each month we will also calculate and present to you your actual charges for gas service. The difference between Actual Charges and Plan Amounts billed is known as the variance. After your sixth month on the Level Pay Plan, we will re-evaluate your Plan Amount and it may be adjusted up or down – to minimize the accumulation of variance balance on your account. Keep in mind that you may pay less than you actually use in the winter, but more than you actually use in the summer and that accumulating a small variance is normal.

Who is eligible to join Level Pay?

Level Pay is available to most residential customers including master meter customers who receive gas service from Southern California Gas Company and to certain commercial and industrial customer also receiving service from Southern California Gas Company and who use less than 3,000 therms of natural gas per year, some restrictions may apply.

How do I apply to participate in Level Pay?

Click here to complete the enrollment form. Once you have completed the enrollment form, click on the "Send" button to submit it. After your request has been processed, you will receive a message confirming your enrollment.

What is the cancellation policy?

You may cancel this service at any time by calling 1-877-238-0092. When you cancel Level Pay, we'll reconcile what you paid with what you've actually used. Your next month's bill will show either a balance due or a credit on your account, depending on whether your actual charges exceed what you've already paid on the plan. Once you cancel the Level Pay Plan, the balance on your account is due and payable within 19 days.

Does the Level Pay Amount Change?

The Level Pay amount is adjusted every six months. In some instances, further adjustment to your Level Pay Amount may be necessary.

How will I be notified about an adjustment to my Level Pay Plan Amount?

You will be notified of an adjustment to your Level Pay Amount on your gas bill one month prior to the change. Be sure to read your bill closely each month. In the event that further adjustment is necessary, you will be sent a letter of notification.

What happens during the sixth month on the Level Pay Plan?

At the end of each six month interval, your Level Pay Plan Amount is reviewed and may be adjusted — up or down — to minimize the accumulation of a variance on your account. This adjustment includes not only a re-evaluation of your expected monthly charges as described above but also includes an amortization of a portion of your accumulated variance. Your new Plan Amount will be effective beginning with Plan Month one of your new six month interval.

What is the Variance?

Your variance is the difference between your Actual Charges and the amount you were billed on the Level Pay Plan — called Plan Amounts Billed. Your Beginning Variance is the Ending Variance from your previous month’s’ bill. Your Ending Variance is the Beginning Variance plus any difference between Actual Charges and Plan Amount billed for the current period. . If your Actual Charges are greater than your Plan Amount, your the Ending Variance balance will increase. Or, if your Actual Charges are less than the Plan Amount, your Ending Variance balance will decrease.

For example, if you just signed up for the Level Pay Program beginning in December with Plan Amount of $60.00, then for the period December through May, we will bill you for your Plan Amount of $60.00. We will also present your actual charges during each of those months. If the Actual Charges for December are $85.00, then your accumulated variance after your December bill is $25.00 ($85.00 - $60.00). If you Actual Charges for January are $95.00, then your accumulated variance after your January bill will be $60.00. Your Beginning Variance in January was your Ending Variance in December of $25.00. The difference between your Actual Charges and Plan Amount was $35.00. Therefore your Ending Variance for January was $60.00 ($25.00 + $35.00).

When Will My Variance get to zero?

A variance is normal for all accounts. During the Spring and Summer months, you are accumulating a credit variance which will help to pay for your Winter bills. A debit variance accumulated during the winter will be offset by the credit variance you will accumulate on your Summer bills. However, your variance will most likely never be zero.

What if I am unable to make a payment?

Your Level Pay Amount must be paid in full, by the due date of the bill, each month. Otherwise, you may be removed from the Plan. If, for some reason, you are unable to make your monthly payment, please call The Gas Company at 1-877-238-0092. The unpaid amounts will be shown as a previous balance on your future bills.

What happens if I no longer want to participate in the Plan or I am removed from the Plan?

Your account is reconciled at that time by comparing your actual gas charges to what you've already paid on the Plan. You will owe the current month’s Plan Amount plus the Ending Variance Amount and any unpaid previous balances.

How can I re-enroll in the Plan?

If you are removed from the Plan for failure to pay your Level Pay Plan Amount promptly, you must settle any outstanding balance before re-enrolling. Then call The Gas Company at 1-877-238-0092 to re-enroll. You will begin a new 6-month Level Pay Plan cycle with a new monthly Level Pay Plan Amount.

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Did you know?

You can pay your SoCalGas bill and schedule appliance service orders online through My Account. Sign up today for 24/7 access to your account.

Did you know?

You can pay your SoCalGas bill and schedule appliance service orders online through My Account. Sign up today for 24/7 access to your account.