For any suspected gas emergency, or questions regarding a gas odor, please call us immediately at 1-800-427-2200.
It is important to know exactly where your gas meter is located (See Diagram A ) so that in the event of an emergency, you know how to shut it off.
- DO NOT turn off your meter unless you smell gas, hear the sound of gas escaping or see other signs of a leak--and ONLY if it is safe to do so.
- How to recognize and respond to a natural gas leak
- Learn more about emergency preparedness
As you face the meter, you will see a pipe running from the ground to the meter. There is a shut-off valve running parallel with the pipe usually located about 6 to 8 inches above the ground.
Take a 12 inch or larger adjustable wrench, and turn the valve 1/4 turn in either direction, until the valve is crosswise to the pipe. (See Diagram B)
Keep a 12 inch or larger adjustable wrench with your emergency supplies, or next to your valve. Do not store the wrench on the meter or other gas piping or related equipment.
CAUTION: If you turn off your gas at the meter, leave it off. Don't turn it back on yourself. Contact Southern California Gas Company (SoCalGas) to turn the meter back on and relight the pilots.
Gas Shut-off Valves
For safety, a shut-off valve should be installed at every gas appliance. If a leak occurs at a specific appliance, the valve will permit you to turn off the gas at the appliance rather than shutting off all gas service at the meter. Some valves require a wrench to turn them.
Do Not Use the Gas Meter for Electric Bonding or Grounding
Do not use SoCalGas' gas meter, gas piping, gas risers or related equipment for electrical bonding or grounding because it is not safe and not permitted. Use caution when touching gas meters, risers, valves and attached components. Faulty household appliances or faulty household electrical wiring could inadvertently introduce electricity to gas facilities that can cause an electric shock. Visit our emergency preparedness webpage for more relevant safety information.