You may use this online utility bill account access system (“My Account”) only if you are a customer of Southern California Gas Company (“SoCalGas”) and have agreed to take part in My Account by properly registering a User ID and password consistent with these My Account Terms and Conditions. Use of My Account is furnished subject to the Terms and Conditions of this Web site and, if applicable, the Mobile Terms and Conditions, which are incorporated herein by this reference, as well as these My Account Terms and Conditions, all of which shall apply in all respects related hereto.
My Account allows you to access online services specific to your SoCalGas account(s). Available services under the My Account umbrella include online billing and payment, as well as other account-related information and analysis tools (Some of such services are also available, in whole or in part, without the use of My Account). SoCalGas plans to add additional online services to My Account, as appropriate, in the future.
SoCalGas reserves the right to modify or discontinue any or all services or features of My Account at any time without notice, or to offer specific programs only to customers meeting applicable qualifications. Subject to satisfying the qualifications for a particular program, you may elect to use one or more of the features available without being obligated to use them all.
Specifically, by participating in My Account you have agreed that:
You are subject to these My Account Terms and Conditions as long as you take part in My Account, including all its online services. By selecting the “I Agree” button when registering for My Account, you are confirming that you accept these My Account Terms and Conditions (or any future modifications thereof) – as a pre-condition to your being granted access to My Account. When you meet the above requirements, or the requirements stated after this for any following online utility service, you will receive an e-mail message from SoCalGas confirming your registration in My Account.
The unique User ID and password (collectively, “Password”) selected by you to access My Account must be held on a confidential basis by you and not given to other people. Anyone with knowledge of your Password can gain access to My Account and all the services available within the account. If you have forgotten or lost your Password, online reminder capabilities are available to assist you in remembering it. As a condition of use, you must notify SoCalGas immediately if you believe your Password has been lost or stolen. In such event, you can contact SoCalGas immediately by email or by calling 1-877-238-0092 (24 hours a day). You are responsible for maintaining the Password against improper disclosure. One of the terms and conditions of this agreement is that you are solely responsible for any claims, losses, damages, expenses and costs incurred by the use of your Password by others. SoCalGas reserves the right to reset any Passwords.
By registering for My Account, you will automatically receive email notifications when your SoCalGas bill is issued. These “bill ready” notifications will be sent to your current email address on file for each SoCalGas account you have set up online. (Since these are transaction notices pursuant to the agreement between you and SoCalGas, you may not “opt-out” from communications related to My Account.) You may log in just to view your electronic bill, without making payment. Another option is to log in and view your bill online, and then pay your bill electronically by providing the necessary banking information.
As a My Account user, it is your responsibility to ensure that the contact and other required information in your user profile is current and accurate, and updated promptly if necessary, including your name, address, phone number and email address. Changes can be made either within the My Account service or by contacting SoCalGas’ Customer Service by email or at 1-877-238-0092.
In the event that your bank or financial account (“Bank Account”) information changes for any reason, you are obligated to promptly notify SoCalGas by entering these changes within the secure Bank Information screens. If you have set up recurring payments to occur automatically according to a specified frequency, these payments will continue to be processed against your current banking information on file until your change notice has been received and processed by SoCalGas. One-time payments you have initiated will also be processed against your current banking information on file.
Although SoCalGas will not add charges for your participation in this online program, you are solely responsible for the accuracy of your current banking information and for payment of any charges added to your Bank Account by your bank or financial institution as a result of your participation in My Account. In addition, if your payment is ever rejected, SoCalGas will pass through the charges assessed for such rejection, and will add a $7.50 returned payment fee on your next bill. Your financial institution may impose other charges for which you will be liable. SoCalGas also reserves the right to terminate your participation in My Account if your payment is rejected more than once within any consecutive 12-month period. You may view and pay your bill account(s) online through other web sites and payment services, however, they may charge a fee for this service. Additionally, you are responsible for any Internet service fees that may be assessed by your telephone and/or Internet service provider.
Online billing allows you to view bills for the SoCalGas account(s) you have linked to My Account. Online payment allows you to pay your SoCalGas bill(s) online. “Pay-by text” is a text based service whereby SoCalGas presents your full outstanding bill amount via a text message sent to the mobile device cellular telephone number you have provided to us in My Account. Taking part in online payment and/or pay-by text requires you to both:
(a) provide the current effective banking information for your designated Bank Account to SoCalGas; and
(b) make an online payment or text-based payment (as applicable) of your SoCalGas bill(s) by deduction from your designated Bank Account(s).
See the Terms and Conditions of this Web site.
To withdraw from My Account and discontinue receiving bill ready email notification(s) and discontinue paying bills online you must unlink all of your bill accounts on the Manage Accounts screen. Once all bill accounts have been unlinked, they can no longer be accessed online, and thereafter no bill ready notification will be sent and no online bill payments can be made through My Account.