If you need extra time to pay your natural gas bill, we’re here to help. We have numerous options to assist you, from a one-time payment extension to longer-term solutions to help lower or manage your bill.
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Payment Extension
Your bill is considered past due if not paid within 19 days from the mail date on the bill.
You can easily sign up for a payment extension online. Log in or register for My Account, go to "View & Pay My Bill," and select "Payment Extension."
Note: You will need your most recent natural gas bill to register.
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Past Due Bill Forgiveness
The Arrearage Management Plan (AMP) provides an opportunity for qualifying residential customers to have their eligible past due bills forgiven.
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Assistance Programs
Qualifying customers could save 20% on their natural gas bill through the CARE program. Our customer assistance programs may also be able to help with home energy use and medically related heating needs.