CARE Verification FAQs

The California Public Utilities Commission (CPUC) instructed the Investor Owned Utilities (IOUs) to maintain a verification process to ensure that only qualified customers are receiving the benefit of the CARE discount. Customers who are recently enrolled or recertified for CARE are evaluated based on certain criteria which determines whether they will be asked to verify their eligibility. Customers who are selected for verification have 90 days to prove their eligibility for CARE.

Yes, you must complete the verification application. In order to maintain the discount, you are responsible for proving that you are eligible for CARE.

If you no longer qualify for CARE, you may fill in the circle on the verification application that corresponds to the statement: “Remove me from the CARE program." Then, return the application in the postage paid envelope provided. Once received, we will remove you from the CARE program. Or, if you would prefer to speak to a CARE representative, please call the phone number listed above.

See the Acceptable Documents Guide below for suggestions that pertain to you and your household. Or, you may call the CARE department and a CARE representative will be able to make suggestions after asking you a few questions.

Your personal documentation is safely received in the CARE department at SoCalGas and securely shredded after 30 days. If you wish, feel free to blacken or white-out bank account or social security numbers.

You may write and submit a letter stating that you are paid in cash. Include your name, address, your weekly or monthly gross income, and SoCalGas account number. Sign and date the letter and mail the verification application and letter in the postage paid envelope provided.

Customers have 90 days to submit their information. If you feel it will take longer than 90 days, please speak to a CARE representative by calling the phone number listed above.

Yes, we will be glad to mail your documents back to you. Simply include a note stating that you request to have your proof of eligibility documents mailed back to you or email the CARE department at care@socalgas.com within 30 days from submittal. Please make sure to include the name of the customer of record and the account number when submitting your request. 

Income information for each adult must be submitted. If the other adults in the household do not have a means of financial support, or are not enrolled in an assistance program, simply state that on a sheet of paper and mail it back with the letter you received, in the postage paid envelope provided.  Or, you may discuss this with a CARE representative by calling the phone number listed above.

Customers who do not complete the verification process are removed from the CARE discount and rebilled for up to three months at the regular residential rate. This means a loss of three months of CARE credit received.

Complete the verification application and return it along with proof of income or proof of participation in a qualifying assistance program. The CARE discount will not be retroactive but will take effect once your information is received and approved. If you no longer have the verification application, visit My Account to complete it online or request another by calling 1-800-207-8567.

We remind customers through a bill message via mail or a My Account message which states: “The Gas Company has not received your completed verification application and proof of income. Please mail these documents immediately to continue receiving the CARE discounted rate and to avoid corrective billings.”