Help Center

At SoCalGas, we are committed to creating an inclusive experience for all customers. We continually work to improve the accessibility of our digital tools and services by aligning with Web Content Accessibility Guidelines (WCAG). To learn more about the resources and support available, visit our Accessibility Center or email us at AccessibilitySupport@socalgas.com.

You can link up to 500 bill accounts to a single My Account online profile, making it easy to manage multiple accounts in one place.

To unlink an account from your online profile:

1. Sign into My Account, then go to Account Settings
2. On the Account Settings page, go to the Link Accounts
3. Select the Unlink button for your linked account
4. Select on the required confirmation checkbox and select Unlink

To link an account to your online profile:

1. Sign into My Account, then go to Account Settings.
2. On the Account Settings page, go to the Link Accounts section and select Link Account button
3. Enter Account Number
4. Enter Zip Code
5. Enter Amount of Last Bill
6. Enter the current email associated to the bill account
7. Select Next
8. Review account details and Submit

No, closed accounts are not eligible for registration or account linking.

To add a nickname to an account:

1. Sign into My Account, then go to Account Settings
2. In Account Settings, select Link Accounts
3. Select the Rename button
4. Enter your preferred Account Nickname, then select Rename to save your changes

Your new nickname will appear the next time you view your linked accounts.

To change your username:

1. Sign into My Account, then go to Account Settings
2. On the Account Settings page, go to the Online Profile section and select Manage Login and Security
3. On the Login and Security page, navigate to the Login Information section
4. Select the Edit button for your Username/Email Address (if your email address is your username, then select the Edit button for Email Address)
5. In the Edit Username/Email Address window, enter your new username/email Address and select Next
6. If you edited your Email Address, enter the verification code you received via email

To update the name on your My Account online profile, follow these steps:

1. Sign into My Account
2. Select Account Settings
3. Go to Online Profile and choose Login and Security
4. Select Manage and make your updates

If you need to update the name as it appears on your official SoCalGas account (billing or service records), please call us at 1‑877‑238‑0092, and a customer service representative will be happy to assist you.

To update your My Account online profile, follow these steps:

1. Sign into My Account
2. Select Account Settings
3. Go to Online Profile and select Manage from the Login and Security section
4. Select Edit to make your updates for your online profile name, login information or update your 2FA preferences

If you need to update the name as it appears on your official SoCalGas account (billing or service records), please call us at 1‑877‑238‑0092, and a customer service representative will be happy to assist you.

To add an additional email address to your account, follow these steps:

1. Sign into My Account
2. Go to Account Settings
3. Select Service Account
4. In the Contact Information section, select Add next to Additional Email Address
5. Enter the email address and save your changes

If you’re a business account holder, you can give a business partner access by following these steps:

1. Sign into My Account
2. Go to Account Settings and select Manage User Access
3. Select Add New User and enter the required information
4. Select which business accounts to share and choose the user’s access level
5. Create a 4‑digit PIN and share it with the new user
6. The new user will receive an email with instructions and will need the PIN you created to complete setup.

Important notes:

• Access can only be granted to business accounts linked to My Account
• Residential accounts can’t be shared separately at this time
• Only one user can be Prime Administrator—assigning this role removes it from you
• You can choose different permission levels (such as Admin, Billing Only, or View Only) to control what the user can access.

One of the benefits of registering a business account with My Account is the ability for administrators to add users and manage their access to bill accounts. Each account can have up to 10 administrators and 500 total users linked.

As an administrator, you’re responsible for managing the users you invite. Administrators can also:

• View and pay bills
• Review and analyze usage
• Update contact information
• Edit bank information
• Go paperless

This flexibility makes it easy to share access while staying in control of your account.

The 4‑digit PIN code is created by the account administrator when adding a new user. The administrator will share this PIN directly with the new user.

After the user is added, an email will be sent prompting them to enter the PIN. Use the code provided by the administrator to complete the setup and gain access to the account.

The 4‑digit PIN code will be provided to you by your company’s administrator—the same person who sent the email invitation. Please note that SoCalGas does not create or issue this PIN.

If you need the PIN, we recommend contacting your company administrator directly.

Please contact your company’s administrator—the person who sent you the email invitation—to obtain your 4‑digit PIN code.

Please note that SoCalGas does not create or issue the PIN code. If you haven’t received it, your company administrator will be able to assist you.

To take over responsibility for an account, please call us at 1-877-238-0092. A customer service representative will assist you through setting up a new account.

To withdraw from accessing your account(s) online, discontinue receiving bill ready email notification(s), and discontinue paying bills online, you must remove or unlink all of your bill accounts within My Account.

In My Account, go to "Account Settings" and then select "Link Accounts". On the page, you can remove bill accounts.

Once all bill accounts have been removed or unlinked, they can no longer be accessed online, no bill ready notification will be sent, and no online bill payments can be made through My Account.

To use a P.O Box:

1. Sign into My Account
2. Select Account Settings
3. Go to Service Account
4. In the Contact Information section, select "Add" next to Additional Email Address
5. Enter the P.O. Box address and save your changes

To change your mailing address:

1. Sign into My Account
2. Select Account Settings
3. Go to Service Account
4. In the Contact Information section, select "Add" next to Additional Email Address
5. Enter the new mailing address and save your changes

We encourage customers to consider going paperless to help reduce environmental impact. Paperless billing eliminates paper bills, envelopes, inserts, checks, and stamps—making it a more convenient and eco‑friendly option.

If you prefer to resume receiving paper bills by mail, please call us at 1‑877‑238‑0092. When you call, have your account number and the mobile phone number associated with your account ready to help us assist you quickly.

Payment Extensions may be available if you meet eligibility requirements.

To check if you qualify:

1. Log in to My Account at socalgas.com (or register if you don’t have an account)
2. Go to My Bill
3. Select Payment Extension

If you’re eligible, you’ll see details and options to request an extension.

Need help?

If you’re having trouble accessing My Account, please call us at 1‑877‑238‑0092, and we’ll be happy to assist you.

Southern California Gas Company (SoCalGas) offers a 20% discount through the CARE program for income-qualified customers. Check our CARE guidelines information to see if you qualify.

If you have a SoCalGas My Account:

1. Log in to My Account
2. Select Ways to Save
3. select CARE Program

If you do not have a My Account and would still like to apply for CARE:

1. Visit www.socalgas.com
2. At the top of the page, select Billing & Payments
3. Choose Assistance Programs
4. Select CARE to review eligibility and apply

From there, you can review eligibility requirements, conditions for participation, and submit an application if you qualify.

You can also explore other assistance programs that may be available to you from this page.

Yes, you can make a payment through BillMatrix, a third‑party payment provider for SoCalGas. BillMatrix accepts most payment types, including credit and debit cards. Please note that a transactional fee ($1.50) will be charged when using this service.

To pay with BillMatrix:

1. Visit www.socalgas.com
2. Select Billing & Payments, then choose Ways to Pay
3. Under Other Ways to Pay, select Pay with BillMatrix
4. You’ll be notified that you’re leaving socalgas.com—select Continue to proceed

You’ll need your 11‑digit SoCalGas account number, which can be found at the top of your bill.

There is no fee to pay your bill online when you sign into My Account and use your bank account (checking or savings).
Payments made using a credit or debit card are subject to a fee.

To avoid fees, you can:

• Set up Auto Pay using a checking or savings account
• Make a one‑time payment online using your bank account after signing in

If you choose to pay with a credit/debit card or electronic check, you’ll need to use BillMatrix, an independent service provider. A $1.50 convenience fee is charged for these payments.

Even if you're enrolled in Auto-Pay, you may still see an amount due on My Account for several reasons:

• Your Auto-Pay Plan hasn’t scheduled a payment for the current bill yet.
• Your balance exceeds the threshold set in your Auto-Pay Plan.
• A previous payment was returned (for example, due to bank rejection or authorization issues).
• There may be a timing issue between when the bill was generated and when Auto-Pay is scheduled to process.

You can view your bill and bill inserts online using My Account.

To view your bill:

1. Sign into My Account at socalgas.com
2. Select My Bill
3. Select View My Bill
4. Select a billing date
5. Select View PDF to see or print your full bill

To view bill inserts:

1. Sign into My Account at socalgas.com
2. Select My Bill
3. Select View My Bill
4. Find the Bill Inserts section and select View Bill Inserts link

Don’t have a My Account?

Creating one is quick and easy. To register, you’ll need:

• Your SoCalGas account number
• Your ZIP code
• The total amount of your most recent bill

How your credit balance is handled depends on your account status:

Active account

If your account has a credit (for example, from an overpayment), no action is needed. The credit will automatically be applied to your next bill.

Closing account

If your account is closing and you do not have a new SoCalGas account, a refund check will be mailed to your address on file. Please make sure your mailing address is up to date.

Transferring service

If you’re moving and opening a new SoCalGas account, your credit will be transferred to your new account.

For more details, please refer to your bill. If you have questions about your credit balance, feel free to call us and have your account number ready for faster assistance.

You can set up AutoPay in just a few easy steps:

1. Sign into My Account and go to My Bill
2. In the Automatic Monthly Payments section, select AutoPay
3. Enter your payment details, review and accept the terms and conditions, then select Next
4. Agree to the pre‑authorization terms and conditions and select Set Up to complete enrollment

Once set up, your payments will be processed automatically each month—making it easier to stay on track and avoid missed payments.

Yes, to add a bank account:

1. Sign into My Account
2. Go to My Bill
3. Select Manage Bank Information
4. Choose Add Bank Account to add additional bank account

You can easily update or remove banking information in My Account:

1. Sign into My Account
2. Go to My Bill
3. Select Manage Bank Information
4. Select Manage

From there, you can either:

• Edit your existing bank account details and select Update Account
• Delete your bank account by selecting Delete and confirming your choice

To add a bank account to My Account:

1. Sign into My Account
2. Go to My Bill
3. Select Manage Bank Information
4. Select Manage
5. Choose Add Bank Account
6. Enter your checking or savings account details and select Add Bank Account to save

For a full list of payment options, visit Ways to Pay:

If you already have a My Account profile, simply log in. If not, you can easily register to get started.
Once logged in, select Make a Payment and add your bank information.

This allows you to:

• Set up Auto Pay
• Save your payment details for future use
• Avoid additional fees that may apply when paying by credit or debit card through BillMatrix, our third‑party payment provider

When you add a bank account to your My Account, it goes through a verification process (pre‑note) that can take up to 5 business days to confirm your information and ensure your bank allows transactions.

If the verification fails or your bank blocks the transaction, you’ll receive an email notification. In this case, please contact your bank for more information. The bank account may be removed from your profile to prevent future issues—if that happens, please call us at 1‑877‑238‑0092 for assistance.

In some cases, you may be restricted from using a bank account (ACH) for online payments, usually due to a returned payment. If this occurs, you may be asked to make payments using BillMatrix, a third‑party payment provider.

If you believe this restriction was applied in error or have questions, please call us at 1‑877‑238‑0092. We’re here to help.

If you have a business account and you are the Prime Administrator or Administrator that has delegate user(s) and would like to remove them, first log in to My Account. Once you're logged in, select on Account Settings. On the Account Settings page, navigate to User Access section and select Manage.

If you have both residential and small business accounts linked to your SoCalGas My Account, you’ll be able to view both when you log in. Once signed in, you’ll see separate Residential and Business tabs, making it easy to switch between accounts and view the one you need.

To unsubscribe from our emails, go to your email and click on the Unsubscribe link in the footer of the email.

To make sure your bill and account notifications are sent to the correct email address, please verify or update your email in My Account:

1. Sign into My Account
2. Go to Account Settings
3. Select Login and Security
4. Under Login Information, confirm your email address is correct (if needed, select Edit and update your email address)
5. Save your changes

To update the email address on your account, follow these steps:

1. Sign into My Account
2. Go to Account Settings
3. Select Manage from the Alerts and Reminders section
4. In the Bill Trackers section, select Manage Alerts and Reminders

Be sure to save your changes so you can continue receiving important account and billing information.

To turn off alerts:

1. Log in to My Account
2. Go to Account Settings and select Alerts and Reminders.
3. Select Manage Bill Tracker Alerts, uncheck the alert options you no longer want, and click Save

To stop receiving text alerts, reply "STOP" to the most recent message on your mobile device that you received from 72427. This will unsubscribe you from most text alerts.

You can manage your alerts by logging in to My Account. Go to Account Settings and select Alerts and Reminders to view and update your preferences.

No—SoCalGas does not charge for alerts.

However, your wireless carrier’s message and data rates may apply. Please check with your carrier for details about your plan.

Unfortunately, alerts are only available if you are registered for My Account. Creating an account is quick and easy.

You’ll just need:

• Your SoCalGas account number
• Your ZIP code
• The total amount of your most recent bill

Once your online profile is set up, you’ll be able to manage your account.

Please use this information when seeking the return of your deposit:

Good Payment History

Your deposit, plus interest, is automatically applied as a credit to your account after your account has been paid for 12 months consecutively without becoming past due. If your payment is late on any one bill, the 12-month timeline starts over again. Unfortunately, deposits will not be applied as payment for past due bills to avoid discontinuance of service. Credits on active accounts may be refunded upon the customer's request.

Termination of Service

Upon termination of service, the deposit plus interest is automatically applied as a credit on your account. SoCalGas will subtract any outstanding bills from the credit. If another account is opened, we will transfer the credit to the new account.

These are the conditions that prevent you from receiving a check in the mail:

• When applying the deposit does not result in a credit balance (e.g. outstanding bills)
• When a deposit is transferred to another account and there is no credit balance
• When a credit balance is generated because of a pledge payment

Requesting Your Deposit

To request the return of your deposit or if you have any questions about deposits or a credit on your account, please contact us at 1-877-238-0092 for further assistance.

To request a credit reference letter, please call us at 1-877-238-0092. Our customer service team will be happy to assist you with your request.

You can update your contact information in My Account by following the steps below.

To update your phone number:

1. Sign into My Account
2. Go to Account Settings
3. Select Service Account
4. Select Edit next to the phone number you’d like to update

To update your email address:

1. Sign into My Account
2. Go to Account Settings
3. Select Login and Security
4. In the Login Information section, select Edit next to your email address

If identity verification is required while starting a new service request, you’ll be prompted to provide additional information if your identity cannot be verified using your Social Security Number.

When this happens, the identity verification page will show examples of acceptable forms of identification to help you complete your request.

To learn more about acceptable documents and how identity verification works, visit: https://www.socalgas.com/help-center/verify-identity

Your Start Service request cannot be completed until the Credit Department has reviewed the documents you provided. A Credit Department representative will contact you about your request within three business days.

If you have not been contacted by the end of the third business day, please call the Credit Department at 1‑800‑427‑1167 and select option 0.

Department hours: Monday–Friday, 7:00 a.m. to 3:30 p.m.

You will also receive a confirmation email outlining these next steps so you know what to expect.

Your Start Service request cannot be completed until the Credit Department reviews the documents provided. You will be contacted by a Credit Department Representative regarding your request. If you have not been contacted by the third business day, please call our Credit Department at 1-800-427-1167 and choose selection 0. Department hours are 7 a.m. - 3:30 p.m., Monday – Friday.

[1] Final approval shall be determined by our Credit Department.

[2] Must be issued by the government of another country (an International Driver's Permit is not acceptable).

*When faxing acceptable forms of your ID, please print the service address for the Start Service request and a telephone number where you can be reached (preferably one with a voice mail), on each document.

If you’re an account holder:

• If your SoCalGas bill is already linked to an existing My Account, try recovering your login by selecting “I forgot my username or password” on the Log In to My Account page at socalgas.com.
• If you no longer have access to the email on file, please call us at 1‑877‑238‑0092 for help.

If you’re a business partner needing access:
Please contact your account administrator and ask them to grant you access to the My Account.

If you’re the business account holder adding a user:
 

1. Log into My Account
2. Go to Account Settings and select Manage User Access
3. Select Add New User and enter the required information
4. Choose which accounts the user can access and set their permission level
   Note: Only one user can be the Prime Admin. Assigning this role removes it from you.
5. Create a 4‑digit PIN and share it with the new user
6. The new user will receive an email with instructions and will need the 4‑digit PIN from you to complete access.

Here are a few common reasons and how to fix them:

You may be using the wrong username

1. On the My Account login page, select I forgot my username or password
2. Choose Retrieve your username
3. Enter the email address associated with your online profile and select Continue
4. You’ll receive a verification code by email. Enter the code and select Verify
5. If successful, your username will appear on the My Account login page

You may be using the wrong password

1. On the login page, select I forgot my username or password
2. Choose Reset your password
3. Enter the email address associated with your online profile and select Continue
4. You’ll receive a verification code by email. Enter the code and select Verify
5. Create a new password that meets the requirements (at least 10 characters, including one uppercase letter, one lowercase letter, and one number)
6. Confirm your new password and select Reset Password
7. If successful, you’ll be automatically signed in to My Account

If you’re unable to access your account because it has been disabled, please call us at 1-877-238-0092. Our customer service team will be happy to help you restore access.

If you’re seeing this message, it usually means your account is already registered. Try using the Forgot User ID or Reset Password options on the login page to regain access.

If you’re still unable to sign in after trying those steps, please call us at 1-877-238-0092, and our Customer Support team will be happy to help you verify your account and get access.

Select the Log Out button located at the top right of your screen.

What is Browser Cache?
Browser cache temporarily stores copies of web pages, images, and other online content you access frequently.

What are Browser Cookies?
Browser cookies are small pieces of data that websites store in your browser to remember information about you. This helps create a custom experience unique to you.

For the latest instructions on how to clear your cache or cookies, see your browser’s official help guide:

• Chrome: https://support.google.com/accounts/answer/32050
• Safari: https://support.google.com/accounts/answer/32050
• Microsoft Edge: https://support.microsoft.com/help/4027947

If your browser isn’t listed, simply search “How to clear my cache on [browser name]” using your favorite search engine.

Our website works best on most major operating systems and commonly used browsers, including Chrome, Safari, Microsoft Edge, and the Samsung native browser.

Some features may also work in Firefox or other browsers, but these are not fully supported and certain functionality may be limited. For the best experience when using My Account, we recommend reviewing our supported browser tips.

There are a few easy ways to find your account number:

• Check your bill: Your account number is located at the top middle section of your gas bill above the service information.
• Log into My Account: Once signed in, you’ll see it in the upper left corner next to “Acct#.”
• Look it up online:
  • Visit socalgas.com
  • Select Register for My Account link
  • Then select Help me find my account number (You’ll need your email, ZIP code, and ID details used when the account was created)

Still need help?
If you’re still unable to find your account number, call us at 1-877-238-0092 and we’ll be happy to assist.

Creating a My Account is quick and easy.

To register, you’ll need:

• Your SoCalGas account number
• Your ZIP code
• The total amount of your most recent bill

Yes — just sign in to your My Account to get started.
Creating a My Account is quick and easy.

To register, you’ll need:

• Your SoCalGas account number
• Your ZIP code
• The total amount of your most recent bill

Yes. Follow the tips below when creating or changing your password:

• Your password must be at least 10 characters long
• It must include at least one uppercase letter
• It must include at least one lowercase letter
• It must include at least one number

To change your password in My Account, follow these steps:

1. Sign into My Account
2. Go to Account Settings
3. Select Login and Security
4. In the Login Information section, select Edit next to Password and follow the on‑screen instructions

Updating your password regularly helps keep your account secure.

You can recover your login information by selecting the “I forgot my username or password” link on the My Account log in page under “Log In to My Account.”

Once selected, you’ll see two options:

Retrieve your username

1. Choose Retrieve your Username
2. Enter your email address to receive a verification code
3. Follow the on‑screen instructions to receive your username

Reset your password

1. Choose Reset your Password
2. Enter your email address to receive a verification code
3. Follow the prompts to reset your password

Please review each prompt, as specific information is required to complete each step successfully.

If you no longer have access to the email associated with your account or continue to experience login issues, please call us at 1-877-238-0092 for assistance.

If you know your password but want to change it:

1. Log in to myaccount.socalgas.com
2. Go to Account Settings and select the Manage link within the Online Profile section
3. Select the Edit button to edit your Password

If you've lost your password, go to the login screen of My Account and select the "I forgot my username or password" link or call 1-877-238-0092.

If you are already logged in:

1. Log in to myaccount.socalgas.com
2. Go to Account Settings and select the Manage link within the Online Profile section
3. Select the Edit button to edit your Password

If you’ve forgotten your password or can’t sign in:

Go to the My Account login page and select “I forgot my username or password,” then follow the steps on‑screen.
Or, call us at 1-877-238-0092 and we’ll be happy to help.

You can recover your login information by selecting the I forgot my username or password link on the socalgas.com home page under “Log In to My Account.”

Once selected, you’ll see two options:

1. Select Retrieve your Username
2. Enter your email address to receive a verification code
3. Follow the on‑screen instructions carefully to receive your username

If you recently attempted to reset your password, but did not receive a password reset email, please contact us at 1-877-238-0092.

What is 2-factor authentication (2FA)?

2-factor authentication (2FA) is a security feature that helps protect your SoCalGas My Account by requiring two forms of identification when you sign in. In addition to your password, you’ll need a one-time security code to verify your identity.

With My Account, you can receive your 2FA code in one of the following ways:

• Authenticator app: Generates a one-time code on your device (codes refresh about every 30 seconds).
• Text message (SMS): Sends a one-time code to your mobile phone.

This extra step makes it much harder for unauthorized users to access your account—even if they know your password—and helps protect your personal and billing information.

Why did SoCalGas My Account put 2FA in place?

2FA adds an extra layer of protection beyond your password, helping prevent unauthorized access, fraud, and identity theft while aligning with modern security standards.

How does 2FA work?

When signing in from a new or unrecognized device, you’ll be asked to enter:

1. Your password
2. A one-time authentication code

If you select “Remember this device,” you may not need to enter a code on that device for future sign-ins. However, 2FA may still be required if you:

• Use a new device or browser
• Clear your browser cookies or cache
• Return after a period of inactivity
• Trigger unusual activity detection

How do I turn on and manage 2FA?

To enable or manage 2FA in My Account:

• Go to Log In and Security
• Select Turn On for your preferred verification method:
  • Text message (SMS)
  • Authenticator app
• Follow the on-screen prompts to complete setup

You can update your preferences at any time in your account settings.

How do I receive 2FA codes?

Authenticator Apps

Authenticator apps (such as Microsoft Authenticator or Google Authenticator) generate secure, one-time codes directly on your device. These apps are available through your device’s app store. SoCalGas does not share your account information with authenticator apps.

Text messages (SMS)

• Codes are sent to mobile phones with SMS capability
• Only U.S. phone numbers are supported
• Landlines cannot receive text messages
• VoIP services (such as Google Voice) may not reliably receive codes

If your phone cannot receive text messages, you can use an authenticator app instead.

Best practices for using 2FA

To keep your account secure and ensure you don’t lose access:

• Remember your My Account password
• Keep your mobile phone number up to date
• Keep your device with your authenticator app secure

For your security, your My Account may be locked if there are too many unsuccessful login attempts.

If this happens, please call us at 1-877-238-0092 so we can help restore access to your online account.

If you are receiving the error message "You cannot access your account at this time.”, it may be due to too many failed login attempts.

We understand this can be inconvenient, but your account now requires manual assistance to restore access. Please contact a Customer Service Representative, and we will be happy to assist you in completing your request.

Customer Service Center: 1-877-238-0092
Monday – Friday: 7 a.m. – 8 p.m.
Saturday: 7 a.m. – 6 p.m.
Sunday and after hours: 24-hour availability for emergencies and automated customer service.

Sí, el sitio web de SoCalGas está disponible en español.
Para ver a la información en español, visite: SoCalGas en español

Check the area around the meter to make sure it is clear of any obstructions.

Ensure there are no locked gates to prevent access to the meter or be prepared to allow access to the location.

Provide a safe path to the natural gas meter by keeping your dog in a secured location away from the natural gas meter where technicians may be working.

Our technicians performing this work typically are scheduled Monday - Friday, 7:00 a.m.– 2:00 p.m. For security and identification purposes, all our technicians will be in a SoCalGas company uniform and carrying company-issued photo identification.

SoCalGas performs periodic and comprehensive maintenance of our meters, at no-charge, including changing the meter. In most cases, planned maintenance* and/or upgrades are completed with no disruption of natural gas service. However, in the unlikely case that service may be temporarily impacted, the technician on site will inform the customer prior to proceeding with the work.

If you have received a Planned Meter Change notice and need to reschedule an appointment or make meter access arrangements, please give us a call at (800) 427-2200, during operating hours from 7:00 a.m. to 6:00 p.m., Monday through Friday.

On the day your service occurs, if all preparation steps have been completed and there are no obstructions to the meter (see section on preparing for a PMC), no further action is required on your part.

*Dependent on circumstances and/or need, it is possible our company may visit your property more than once a year, and it is also possible that more than one group from SoCalGas may visit your property to inspect the natural gas meter and pipeline.

Provide a safe path to the natural gas meter by keeping your dog in the house, garage or other secure space, away from the natural gas meter.

Keep the area around the meter clear of any obstructions, plants or shrubs.

Ensure there are no locked gates to prevent access to the meter.

As part of our unwavering commitment to safety, SoCalGas’ Meter Safety Inspection program offers no-charge, periodic, comprehensive inspections* of our meters. If there are no obstructions to the meter, these safety-related inspections are typically conducted within five minutes. After an inspection is complete, a technician may return later to perform maintenance based on the inspection findings.

Our safety technicians work Monday - Saturday, 7:00 a.m.– 3:30 p.m. For additional security and identification purposes, all our technicians will be in a SoCalGas company uniform and carrying company-issued photo identification.

If you have received a Meter Inspection Notice and you need to schedule an appointment or make meter access arrangements, please give us a call at:

(877) 268-4298, Monday – Friday 8:00 a.m. – 5:00 p.m.

*Per CPUC requirements, comprehensive safety meter inspections shall be conducted every three years. 
Dependent on circumstances and/or need, it is possible our company may visit your property more than once a year, and it is also possible that more than one group from SoCalGas may visit your property to inspect the gas meter and pipeline.

Check our job listings to see if we currently have entry-level positions available.

Read detailed descriptions of entry-level positions at Southern California Gas Company (SoCalGas)

To find out about our excellent employee benefits, internship opportunities, recruitment events, and learn about careers at SoCalGas and much more visit Careers at SoCalGas.

Even though a distinctive odor is added to natural gas to assist in the detection of leaks, you should not rely on just your nose to alert you to the presence of natural gas. There are a number of reasons why your sense of smell may not always let you know that gas is leaking or has been released.^[1]  And, certain conditions in pipe and soil may cause odor fade - the loss of odorant so that it is not detectable by smell.

Odor fade (loss of odorant) refers to the phenomenon in which physical and/or chemical processes cause the loss of odorant in natural gas so that its distinctive odor may no longer be detectable by smell.

Learn more about odor fade

[1] COVID-19 may cause a temporary loss of smell that could make it more difficult to detect the odorant that is added to natural gas to help make leaks easier to detect.

If your gas service was turned off due to non‑payment, please call Customer Service at 1-877-238-0092 for assistance.

If your service was shut off for fumigation, please follow the Fumigation Close and Restore guidelines to ensure your service is safely restored.

View the list of cities and communities served by SoCalGas.

New Natural Gas Line Service Information

This information only applies to people who are seeking to arrange new natural gas service to a location that is currently not connected to the SoCalGas distribution system. It does not apply to people who are seeking to process start service, stop service or transfer service requests at locations that are already connected to the SoCalGas distribution system.

For Builders

If you are a builder who is constructing new single-family or multi-family residence(s) and you need to have new natural gas line(s) extended to the project(s), please fill out and submit the Residential Online Application.

If you are a builder who is constructing new non-residential project(s) and you need to have new natural gas line(s) extended to them, please fill out and submit the Non-residential Online Application.

For Individuals

If you are an individual and you need to have a new natural gas line extended to your new construction single-family residence, please fill out and submit the Residential Online Application.

For Submitted Application Updates

After you submit your online application for new construction residential or non-residential natural gas service, you will be contacted by a Planning Representative to review your request.

For more information, contact the New Business Process Team.

If you already have a SoCalGas My Account, you can schedule a service appointment online in just a few steps:

1. Log into My Account
2. Select the Service Requests tab
3. Select Schedule a Service Appointment

Don’t have a My Account?
You can still schedule a service appointment by visiting socalgas.com. You’ll need your 11‑digit SoCalGas account number and the ZIP code for either the service address or the mailing address associated with that account.

Select the Services tab Select Schedule Service Appointment

Even though a distinctive odor is added to natural gas to assist in the detection of leaks, you should not rely on just your nose to alert you to the presence of natural gas. There are a number of reasons why your sense of smell may not always let you know that gas is leaking or has been released.^[1] And, certain conditions in pipe and soil may cause odor fade - the loss of odorant so that it is not detectable by smell.

Odor fade (loss of odorant) refers to the phenomenon in which physical and/or chemical processes cause the loss of odorant in natural gas so that its distinctive odor may no longer be detectable by smell.

Learn more about odor fade.

[1] COVID-19 may cause a temporary loss of smell that could make it more difficult to detect the odorant that is added to natural gas to help make leaks easier to detect.

If your gas water heater or gas furnace isn’t working, the pilot light may have gone out. To relight it safely, please refer to the owner’s manual for your water heater or furnace.

If you already have a SoCalGas My Account, you can schedule a service appointment online in just a few steps:

1. Log into My Account
2. Select the Service Requests tab
3. Select Schedule a Service Appointment

Don’t have a My Account?

You can still schedule a service appointment by visiting socalgas.com. You’ll need your 11‑digit SoCalGas account number and the ZIP code for either the service address or the mailing address associated with that account.

Important safety notice:
If you smell natural gas, suspect a gas leak, or notice damage to gas equipment, leave the area immediately and call us from a safe location at 1-877-238-0092.