Accessibility Center

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SoCalGas has an ongoing commitment to understand and serve the needs of our customers. While we strive to meet all aspects of Web Content Accessibility Guidelines (WCAG), we recognize that website accessibility is rapidly evolving and that changes in technology will require us to update our accessibility efforts on a regular basis. We know that changes may inadvertently impact accessibility of the site, therefore we continually review our website for accessibility compliance and welcome feedback from our customers. 

If you use a screen reader, have low vision, or require magnification and are experiencing accessibility issues on socalgas.com, such as paying your gas bill online or if you notice areas that could be improved, we encourage you to let us know. Please contact us at accessibility@socalgas.com.

In order to ensure that we provide you with the best possible service, you may inform us of any needed accommodations. Or if you are a senior citizen (age 62 and over), we will note that information, which will help us better meet your needs.

Together, we can make sure that all SoCalGas customers will be able to use the website and have access to the same information.


Information for Screen Reader, Fusion, ZoomText, and SuperNova Users

If you use a screen reader or ZoomText, we would appreciate learning which assistive technology you are using and any additional details you would like to share regarding your accessibility experience, such as paying your gas bill or navigating the website.

Consumers using Fusion or SuperNova who encounter issues while visiting socalgas.com or My Account should describe the problem in detail. For example:

  • If the issue involves magnification or color contrast, please specify how text magnification or visual display is affected.
  • If the issue relates to speech output, please identify it as a screen reader–related issue.
  • If the problem affects both speech output and visual text, please note that it is a Fusion or SuperNova issue.

 

TDD/TTY Phone Numbers

Our phone number for TDD/TTY users is 1-800-252-0259.


Requesting Braille Appliance Markings

Technicians can mark the control knobs on natural gas ovens for the visually impaired. They use adhesive Braille dots to mark the dial in 100 degree increments. To request this service call 1-877-238-0092.


Requesting a Braille Bill

Residential customers may request a Braille bill by calling 1-877-238-0092. Please include the name on the account, address and contact phone number in the email.


Requesting a Large Print Bill

Customers can request a large print bill by calling 1-877-238-0092.


Accessible Documents

Screen reader users/ individuals with a degree of visual impairment, SoCalGas PDF documents have been remediated. Users that depend on screen magnification tools using the latest Adobe reader should be able to view and read PDF documents posted on the website.


Americans with Disabilities Act (ADA) Accessibility Compliant Bills

Within My Account, you can enroll in ADA accessibility compliant bills for the blind and visually impaired using a Screen Reader or other Assistive Technology. Log in, sign up for paperless billing and go to Blind and Visually Impaired Bill Preferences to enroll and view your Gas bill online.


Paying Your Bill

Find Accessible Payment Locations


Additional Help and Information