Claims

SoCalGas® provides the following information to assist those who have questions about filing a claim.

SoCalGas investigates and evaluates all claims on a case-by-case basis. Upon receipt of your claim by our Claims Department, a claims representative will contact you within three business days. When customer claims are forwarded to the Claims Department by company field employees, we will make every effort to contact the claimant within three - five business days.

Our investigation of your claim is not an admission of liability or an indication that SoCalGas is responsible for your damages.

Overview

We understand you have suffered a loss or damage and you believe SoCalGas may be responsible. To evaluate your claim, we must investigate and determine how the incident occurred, whether SoCalGas bears any responsibility for your loss, and the extent of your damages arising from the incident. The information you need to file a claim is explained below.

Interruption of Service

While SoCalGas exercises reasonable diligence and care to furnish and deliver service to our customers, and to avoid any service interruption, we are not liable for damages for any failure to deliver gas or provide service to our customers, which failure in any way or manner results from breakage of our facilities, however caused, war, riots, acts of God, strikes, failure of/ or interruption in service, operating limitations or other conditions beyond our reasonable control.

Here’s how to submit a claim

Download a  and mail or fax the form and supporting documents to: 

Submit a claim

Submitting your Claim online is the fastest way to have your claim processed. We also accept claims submitted via mail or fax or phone.

Alternatively, you can download a Claims Form (Adobe PDF) and mail or fax the form and supporting documents to:

What happens next

After we receive your claim, a claims representative will contact you within three to five (3-5) business days.

If we receive your claim through a company field employee, we will make every effort to reach out to you within three business days.

Our goal is to reach a final decision within 30-45 days, but complex claims may require more time.

Your assigned claims advisor will inform you of our decision on our claims.

• If your claim is denied, we will provide you with a reason for the denial.
• If you are unsatisfied with our decision, you have the option and right at any time during the claims process to file a civil action or a small claims lawsuit.
• You can also refer your loss to your insurance carrier, who may reimburse you subject to policy coverage and any applicable deductible.

Please note that our investigation of your claim is not an admission of liability or an indication that SoCalGas is responsible for your damages.

Providing supporting documentation

To evaluate your claim, we typically will need the following types of information: