SoCalGas® provides the following information to assist those who have questions about filing a claim.
SoCalGas investigates and evaluates all claims on a case-by-case basis. Upon receipt of your claim by our Claims Department, a claims representative will contact you within three business days. When customer claims are forwarded to the Claims Department by company field employees, we will make every effort to contact the claimant within three - five business days.
Our investigation of your claim is not an admission of liability or an indication that SoCalGas is responsible for your damages.
Overview
We understand you have suffered a loss or damage and you believe SoCalGas may be responsible. To evaluate your claim, we must investigate and determine how the incident occurred, whether SoCalGas bears any responsibility for your loss, and the extent of your damages arising from the incident. The information you need to file a claim is explained below.
Interruption of Service
While SoCalGas exercises reasonable diligence and care to furnish and deliver service to our customers, and to avoid any service interruption, we are not liable for damages for any failure to deliver gas or provide service to our customers, which failure in any way or manner results from breakage of our facilities, however caused, war, riots, acts of God, strikes, failure of/ or interruption in service, operating limitations or other conditions beyond our reasonable control.
Here’s how to submit a claim
Submitting your Claim online is the fastest way to have your claim processed. We also accept claims submitted via mail or fax or phone. See next section.
Alternatively, you can download a Claims Form (Adobe PDF) and mail or fax the form and supporting documents to:
Download a claims form and submit it by mail or fax:
| Mail to: | Fax to: | Call: |
|---|---|---|
| SoCalGas Attention: Claims Department-(GCT 14A3) PO Box 30048 Los Angeles, CA 90030 | 1-818-701-3923 Attention: Claims Department | Contact our Claims Department Message Center at 213-244-5800 to request a callback. A representative will be assigned to contact you regarding your claim. |
What happens next
After we receive your claim, a claims representative will contact you within three to five (3-5) business days.
If we receive your claim through a company field employee, we will make every effort to reach out to you within three business days.
Our goal is to reach a final decision within 30-45 days, but complex claims may require more time.
Your assigned claims advisor will inform you of our decision on our claims.
- If your claim is denied, we will provide you with a reason for the denial.
- If you are unsatisfied with our decision, you have the option and right at any time during the claims process to file a civil action or a small claims lawsuit.
- You can also refer your loss to your insurance carrier, who may reimburse you subject to policy coverage and any applicable deductible.
Please note that our investigation of your claim is not an admission of liability or an indication that SoCalGas is responsible for your damages.
Providing supporting documentation
To evaluate your claim, we typically will need the following types of information:
Property Damage
- Repair estimates, invoices, photographs of damages, make/model number (if applicable), and proof of purchase.
Bodily Injury
- Medical records and receipts for services rendered. If you are asking for wages lost due to an injury, we will also need:
- Number of days/weeks you were off work.
- Verification of lost time from your employer.
- Pay stubs verifying your rate of compensation.
Business Interruptions
- Name and type of business.
- Taxpayer I.D.
- Revenue and expense statements.
- Sales receipts prior to and after the incident.
- Bank statements and/or tax records for the business.
- Payroll records.
What are your claims options?
- Alternatively, you can refer your loss to your insurance carrier, who may reimburse you subject to policy coverage and any applicable deductible. Your insurance carrier may choose to contact SoCalGas to find out about the matter.
What if your claim is denied?
- SoCalGas is committed to resolving your claim in a fair and objective manner. If your claim is denied, we will let you know the reason for the denial. If you are not satisfied with our decision, you have the option and right at any time during the claims process to file a civil action. This includes filing a Small Claims lawsuit.
What is the role of the California Public Utilities Commission (CPUC)?
The California Public Utilities Commission sets general rules relating to the business practices of the utility; however, it generally does not address the merits of bodily injury and property damage claims. For further information about the role of the CPUC, you can call 1-800-649-7570 or visit cpuc.ca.gov.