To help simplify the process of getting a new natural gas line, we’ve prepared step-by-step guidelines that cover the important milestones involved in establishing new natural gas service.
Follow this six-step process to keep your service request moving smoothly and to ensure your new natural gas service is completed on time and to your satisfaction.
For more information, contact: NewBusinessProcessTeam@socalgas.com
Step 1 - Application
After you have secured the appropriate permits for construction, submit your application for natural gas online:
For those without internet access, the application process can be initiated via phone by contacting the SoCalGas Customer Contact Center:
- For residential construction, call 1-877-238-0092
- For non-residential construction, call 1-800-427-2000
Step 2 - Planning
After application submittal is received, a SoCalGas planning representative will contact you within 10 working days to discuss your project needs.
The planning representative will discuss your application, the obligated service requirements per Tariff Rule 2, and the following site-specific topics:
- trenching and backfill provider
- meter location
- natural gas delivery requirements
- easement/access issues
- schedule and timing
- other construction matters (grade/riser, curb/gutter, etc)
Step 3 - Contract
A contract with an estimated amount will be electronically submitted to the email address provided by the applicant
Payment in full must be received in cash or cash equivalent (check, money order, ACH), and recorded by SoCalGas prior to scheduling the construction of the natural gas facility.
Signed contract and payment are required within 90 calendar days of the contract generation date.
Note: Eligible Projects (see Tariff Rules 20 and 21) and new business customers who applied for gas line extension(s) before July 1, 2023 may be eligible for allowance (credit for natural gas usage) which may be applied to the contract.
Step 4 - Construction
Once the contract is signed, payment is posted (if required), and all other pre-requisites are satisfied (permitting, environmental, cultural, easements, etc), your line extension project is ready for scheduling.
If providing the trench, be sure to have the trenching ready at a minimum of one working day prior to the scheduled natural gas facility construction date to avoid installation delays or additional costs.
It is the applicant's responsibility to obtain a final houseline inspection by a city inspector for the meter installation.
- To avoid houseline approval issues, coordinate with local agency building offices to ensure building code compliance
- Meter installations will not be scheduled until the final inspection and houseline OK is complete
Prior to requesting meter installation and meter turn-on, it is essential to establish a billing account by visiting www.socalgas.com or by calling:
- 1-877-238-0092 (Residential)
- 1-800-427-2000 (Commercial)
Step 5 - Meter Installation
After a final house line inspection, call to schedule your meter installation and appliance turn-on at:
- 1-877-238-0092 (Residential)
- 1-800-427-2000 (Commercial)
Step 6 - Contract Reconciliation
If you change the scope of your contracted project, additional monies may be due during or after your project installation.
For those receiving allowances, additional monies may be due if you fail to contact SoCalGas to request your meter set and turn-on per the schedule outline on the contract.
Applicants who submit a new application for gas line extension(s) on or after July 1, 2023, must pay SoCalGas the actual cost - because of unforeseen contingencies and other factors, the actual cost may be considerably higher (or lower) than the estimate and the estimate is not a warranty by SoCalGas of the actual cost.
Note: Estimated and actual cost excludes Betterments and Utility Convenience.