Planned Meter Change (PMC)
SoCalGas performs periodic and comprehensive maintenance of our meters, at no-charge, including changing the meter. In most cases, planned maintenance* and/or upgrades are completed with no disruption of natural gas service. However, in the unlikely case that service may be temporarily impacted, the technician on site will inform the customer prior to proceeding with the work.
If you have received a Planned Meter Change notice and need to reschedule an appointment or make meter access arrangements, please give us a call at (800) 427-2200, during operating hours from 7:00 a.m. to 6:00 p.m., Monday through Friday.
On the day your service occurs, if all preparation steps have been completed and there are no obstructions to the meter (see section on preparing for a PMC), no further action is required on your part.
Preparing for a Planned Meter Change
- Check the area around the meter to make sure it is clear of any obstructions.
- Ensure there are no locked gates to prevent access to the meter or be prepared to allow access to the location.
- Provide a safe path to the natural gas meter by keeping your dog in a secured location away from the natural gas meter where technicians may be working.
Our technicians performing this work typically are scheduled Monday - Friday, 7:00 a.m.- 2:00 p.m. For security and identification purposes, all our technicians will be in a SoCalGas company uniform and carrying company-issued photo identification.
*Dependent on circumstances and/or need, it is possible our company may visit your property more than once a year, and it is also possible that more than one group from SoCalGas may visit your property to inspect the natural gas meter and pipeline.