Latest Mobilehome Park Utility Conversion Program Customer Survey Results Show High Marks

Mobile Home Park Residents, Owners, and Managers Give High Approval and Satisfaction Ratings

Mar 29, 2024

LOS ANGELES – Southern California Gas Co. (SoCalGas) Mobilehome Park Utility Conversion Program continues to garner high praise and positive feedback from the community. Newly released 2023 survey results by Davis Research show that the residents, owners, and managers participating in the program are highly satisfied with the modernized energy infrastructure systems installed at their mobile home parks by SoCalGas.

The Mobilehome Park Utility Conversion Program helps mobile home parks throughout Central and Southern California transition aging, privately owned, master-metered gas systems to new, utility-owned systems. This initiative also provides mobile home park owners and residents with educational resources about low-cost improvement opportunities and incentives through energy-efficiency programs. Following SoCalGas’ conversion at a mobile home park, residents, owners and managers are surveyed to gather feedback on their experience with the conversion process.

For the fourth straight year, all mobile home park owners and managers surveyed were satisfied with their SoCalGas representative. In addition, 100% of owners and managers participating in the survey had an overall favorable opinion of SoCalGas. Mobile home park owners and managers relayed that they were satisfied with the construction process across all categories including a 100% favorability score for transferring natural gas service from their park’s legacy system to SoCalGas.

Residents surveyed were also greatly supportive of SoCalGas and of the program. Overall opinion of SoCalGas was higher in 2023 over the previous year, with 85% of residents surveyed giving a favorable score. Ratings of the construction process also improved across the board, with a higher percentage of residents declaring they were very or somewhat satisfied with all parts of the construction process in 2023 over 2022.

“The high satisfaction numbers that the Mobilehome Park Utility Conversion Program continues to receive is a reflection on the importance of this program to SoCalGas,” said Miguel Calderon, Distribution Capital Projects Execution Manager at SoCalGas. “We strive to provide every resident, owner and manager at the participating mobile home parks with a positive experience as we complete this important work in enhancing the safety and reliability of their natural gas systems.”

The Mobilehome Park Utility Upgrade Program began as a pilot in 2015. Its success led the California Public Utilities Commission (CPUC) to establish the second phase, known as the MHP Utility Conversion Program in 2020, establishing a ten-year program that allows SoCalGas to continue to upgrade up to half of the approximately 132,000 mobile homes in its service territory to direct utility service by 2030. As of the end of 2023, SoCalGas had already converted over 25,000 mobile homes, demonstrating significant progress towards its goals. Since its inception, over 10,500 families have benefitted from SoCalGas’ customer assistance programs, including Customer Alternative Rates for Energy (CARE) and Medical Baseline Allowance.

SoCalGas remains dedicated to promoting sustainable and efficient energy solutions and looks forward to continuing its efforts to enhance the well-being of mobile home residents and communities across Central and Southern California.

For more information about the Mobilehome Park Utility Conversion Program and other initiatives by SoCalGas, please visit www.socalgas.com/mobilehome.

 

About SoCalGas
SoCalGas is the largest gas distribution utility in the United States, serving more than 21 million consumers across approximately 24,000 square miles of Central and Southern California. Our mission is: Safe, Reliable, and Affordable energy delivery today. Ready for tomorrow. SoCalGas is a recognized leader in the energy industry and has been named Corporate Member of the Year by the Los Angeles Chamber of Commerce for its volunteer leadership in the communities it serves. SoCalGas is a subsidiary of Sempra (NYSE: SRE), a leading North American energy infrastructure company. For more information, visit SoCalGas.com/newsroom or connect with SoCalGas on social media @SoCalGas.

This news blog contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements are based on assumptions about the future, involve risks and uncertainties, and are not guarantees. Future results may differ materially from those expressed or implied in any forward-looking statement. These forward-looking statements represent our estimates and assumptions only as of the date of this press release We assume no obligation to update or revise any forward-looking statement as a result of new information, future events or otherwise.

In this news blog, forward-looking statements can be identified by words such as “believe,” “expect,” “intend,” “anticipate,” “contemplate,” “plan,” “estimate,” “project,” “forecast,” “envision,” “should,” “could,” “would,” “will,” “confident,” “may,” “can,” “potential,” “possible,” “proposed,” “in process,” “construct,” “develop,” “opportunity,” “preliminary,” “initiative,” "target," "outlook," “optimistic,” “poised,” “positioned,” “maintain,” “continue,” “progress,” “advance,” “goal,” “aim,” “commit,” or similar expressions, or when we discuss our guidance, priorities, strategies, goals, vision, mission, projections, intentions or expectations.

Factors, among others, that could cause actual results and events to differ materially from those expressed or implied in any forward-looking statement include: decisions, denials of cost recovery, audits, investigations, inquiries, ordered studies, regulations, denials or revocations of permits, consents, approvals or other authorizations, renewals of franchises, and other actions, including the failure to honor contracts and commitments, by the (i) California Public Utilities Commission (CPUC), U.S. Department of Energy, U.S. Internal Revenue Service and other regulatory bodies and (ii) U.S. and states, counties, cities and other jurisdictions therein where we do business; the success of business development efforts and construction projects, including risks related to (i) completing construction projects or other transactions on schedule and budget, (ii) realizing anticipated benefits from any of these efforts if completed, (iii) obtaining third-party consents and approvals and (iv) third parties honoring their contracts and commitments; changes to our capital expenditure plans and their potential impact on rate base or other growth; litigation, arbitration and other proceedings, and changes (i) to laws and regulations, including those related to tax, (ii) due to the results of elections, and (iii) in trade and other foreign policy, including the imposition of tariffs by the U.S. and foreign countries; cybersecurity threats, including by state and state-sponsored actors, of ransomware or other attacks on our systems or the systems of third parties with which we conduct business, including the energy grid or other energy infrastructure; the availability, uses, sufficiency, and cost of capital resources and our ability to borrow money or otherwise raise capital on favorable terms and meet our obligations, which can be affected by, among other things, (i) actions by credit rating agencies to downgrade our credit ratings or place those ratings on negative outlook, (ii) instability in the capital markets, and (iii) fluctuating interest rates and inflation; the impact on affordability of our customer rates and our cost of capital and on our ability to pass through higher costs to customers due to (i) volatility in inflation, interest rates and commodity prices and (ii) the cost of meeting the demand for lower carbon and reliable energy in California; the impact of climate policies, laws, rules, regulations, trends and required disclosures, including actions to reduce or eliminate reliance on natural gas, increased uncertainty in the political or regulatory environment for California natural gas distribution companies, the risk of nonrecovery for stranded assets, and uncertainty related to emerging technologies; weather, natural disasters, pandemics, accidents, equipment failures, explosions, terrorism, information system outages or other events, such as work stoppages, that disrupt our operations, damage our facilities or systems, cause the release of harmful materials or fires or subject us to liability for damages, fines and penalties, some of which may not be recoverable through regulatory mechanisms or insurance or may impact our ability to obtain satisfactory levels of affordable insurance; the availability of natural gas and natural gas storage capacity, including disruptions caused by failures in the pipeline and storage systems or limitations on the injection and withdrawal of natural gas from storage facilities; and other uncertainties, some of which are difficult to predict and beyond our control.

These risks and uncertainties are further discussed in the reports that the company has filed with the U.S. Securities and Exchange Commission (SEC). These reports are available through the EDGAR system free-of-charge on the SEC's website, www.sec.gov, and on Sempra’s website, www.sempra.com. Investors should not rely unduly on any forward-looking statements.

Sempra Infrastructure, Sempra Infrastructure Partners, Sempra Texas, Sempra Texas Utilities, Oncor Electric Delivery Company LLC (Oncor) and Infraestructura Energética Nova, S.A.P.I. de C.V. (IEnova) are not the same companies as the California utilities, San Diego Gas & Electric Company or Southern California Gas Company, and Sempra Infrastructure, Sempra Infrastructure Partners, Sempra Texas, Sempra Texas Utilities, Oncor and IEnova are not regulated by the CPUC.