Southern California Fires

WILDFIRE NATURAL GAS RESTORATION UPDATE – 2/7/25

Since Jan. 7, SoCalGas has been working in close coordination with first responders to temporarily shut off natural gas service to areas impacted by Los Angeles wildfires, assess the impacts of the fires on SoCalGas’ infrastructure, make necessary repairs, and restore service to customers who have returned home.

SoCalGas Infrastructure: Ready for Service

SoCalGas has completed its assessments, validating the safety and integrity of our infrastructure. Since most of SoCalGas' infrastructure in the fire-affected areas is underground, it remains undamaged by the fires and safe to continue serving customers as they return to their homes and businesses.

To-date we have restored service to nearly 14,000 customers in the Eaton and Palisades fire areas. Our crews will continue that work as customers return to assess, repair and rebuild their properties.
 

Rebuilding and Restoring Your Natural Gas Service

SoCalGas stands with our customers and supports efforts by federal, state and local governments to build back communities so that residents who lost their homes, their schools, their places of worship, and their businesses can rebuild their lives. SoCalGas will be participating in Los Angeles City’s Development Services Center and working with Los Angeles County to help customers planning to rebuild their properties and reconnect their natural gas service.

SoCalGas will prioritize applications and natural gas service connections for customers impacted by the fires.

Customers who want to resume natural gas service from SoCalGas should follow these key steps during their rebuild process:
  

1. PLAN: Customers or licensed contractors should request service restoration during the planning stages of the project, before construction begins. To request service restoration, please submit a "Request to Modify Existing Service" Application for natural gas service online at https://www.socalgas.com/modifyservice or via phone at 1-800-427-2200.
2. BUILD: SoCalGas representatives will perform several site visits throughout the process and will advise customers as to where natural gas meters must be placed. They will also evaluate a property’s projected natural gas needs, based on their appliances, to determine what kind of service line will be required.
3. RESTORE: Once a property is ready for restoration, a SoCalGas planning representative will discuss specific project needs and schedule your service reconnection. Only SoCalGas personnel or agents duly authorized by SoCalGas may reconnect your service. During your appointment, a SoCalGas representative will meet you at your home and perform a safety check on all appliances as part of the reconnection process. 

Gas meter installations and final appliance inspections will occur once the project is near completion. For more information about builder services please visit: socalgas.com/builderservices.

Some impacted customers may also be eligible for rebates and/or financing on natural gas appliances. More information can be found here: socalgas.com/savings.

Billing 

SoCalGas is ready to assist customers impacted by the fires. SoCalGas will waive customers’ most recent billing charges, as well as final closing bill charges for eligible residential and small business customers who lost their home or business. Waived charges will appear as an adjustment on a customer’s final bill.

Customers who have had their natural gas service temporarily interrupted as a precaution or due to damage will not be billed for the days they were without service. These customers do not need to contact SoCalGas. Instead, a bill credit equal to one month’s customer charge may appear on an upcoming bill.

Customers who transfer their natural gas service to a new residence or facility and who are unable to pay past due charges are encouraged to contact us at 1-800-427-2200 to discuss their eligibility for customer assistance programs and payment plans.
 

Debris Removal

SoCalGas is actively collaborating with Los Angeles County and the U.S. Army Corps of Engineers to help facilitate safe debris removal efforts for the Eaton and Palisades fire areas.

Customers preparing to remove debris from their private property without the need for a permit are encouraged to call 811 before any digging or soil removal begins. California law requires property owners, contractors and excavators to call 811 to have utility lines safely marked before any excavation work. 811 is a free service available to everyone. The properties that were impacted by the fire have been temporarily isolated from the gas system to prevent damage during the reconstruction phase. For more information about safe digging please visit socalgas.com/811.

Stay Safe

To keep customers and employees safe, please remember these safety tips:

• Authorized SoCalGas employees will be in uniform with our company logo.
• All SoCalGas employees on company business are required to carry a SoCalGas ID badge.
• SoCalGas employees will never ask for payments during home visits.
• To verify the authenticity of anyone claiming to be a representative of SoCalGas, ask for identification or call us at 1-800-427-2200 or 1-800-342-4545 for Spanish-language customer service.

Learn more about how to identify SoCalGas employees and utility scams at socalgas.com/SafeAccess.

Additional Information

Customers do not need to contact SoCalGas to report their home as destroyed or damaged to have their bills forgiven. Additionally, if customers with destroyed or damaged homes receive a bill, they do not need to pay it.

Customers who have had their natural gas service temporarily turned off for safety reasons will not be billed for service during this temporary outage. For more information, please visit socalgas.com/EDR.

SoCalGas will continue to send customer notifications to account holders via email and text messages to email addresses and phone numbers on file.

For more information or to report a gas leak please contact SoCalGas at 1-800-427-2200, 24 hours a day, seven days a week.